Best practice for being an active listener

When assisting a colleague, create a deep connection in the moment simply by listening to them.

To truly listen to someone sharing their struggles is a profound act of support.

Sometimes, all you have to do is listen.

You don’t need to offer quick fixes or unsolicited advice but create a safe and non-judgmental space where your colleague feels heard, understood and valued.

Research shows 80% of people regard this simple act of listening as the primary and most valuable support they receive.

Problem-solving takes a back seat and is appreciated by 20%.

Active listening is the key to unlocking this space and fostering genuine connection.

Don’t worry about what is true

In real estate, we pride ourselves on being good listeners. We ask our vendors, landlords and tenants many questions. So, of course we listen.But do we actively listen?

One tip is to “listen with your eyes”. That sounds crazy, right? But if you were to engage with a small child, you’d find your eyes are expressing how you have heard or understood what they have shown or said to you.

If you use your eyes to listen, you hear and understand much more.

It’s essential you understand the information you’re listening to.

Be aware of the difference between facts – “your facts” and “their facts”.

Rather than worry about what is true or untrue, focus on their perception and experience.