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The Real Care Playbook


Go beyond the fear to make technology your ally
The property management landscape is undergoing intense technological change.
Embracing innovation will ease the pressures of your day by ending annoying tasks such as double-entry of data and help you be respected in your agency as a top performer in your field.


Five benefits of ‘opening up’
It’s never easy to speak honestly about feeling, fears and frustrations . . . but it really can help. Here is a gentle guide to encourage anyone who needs to talk about stuff


Six tips for calming conflicts between landlord and tenant
When you’re managing a large portfolio of properties, you’ll inevitably confront a conflict between a landlord and their tenant. You can transform your approach by viewing these challenges as opportunities to demonstrate your prowess at negotiating resolutions. Your focus on your own professionalism will likely strengthen client relationships in the process.


Create a ‘heart-oriented culture’
When your agency prioritises a strategy to create a ‘safe’ workplace, amazing benefits emerge. Here’s what you can expect


What does AI mean for your future as a PM?
Artificial Intelligence (AI) is more than a buzzword – it's a powerful opportunity to revolutionise how you operate as a property manager.


How one agent became stress-savvy
Sarah is a successful real estate agent who has developed effective coping skills to manage day-to-day stress and maintain her wellbeing. Here’s her story.


Defining best practice in property management
With so many agencies relying on their rent rolls to make a significant contribution to profits, it has never been more important for property managers to be at the top of their game.


How to change culture and keep the results coming
If you lay the foundation for wellbeing in your office, it won’t be long before you're watching the magic happen


Secrets to attracting and keeping the best PMs
Attracting and retaining talented property managers is one of the most difficult challenges faced by team leaders and the principals.


How to cultivate the principle of effective listening
Here’s a snapshot of how your behaviour can ensure a successful conversation.
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