In the demanding world of real estate, property managers stand on the frontline, bridging the gap between landlords and tenants. 

For property manager Kate, her chosen career was never about bricks and mortar but working with people to help make their lives better. She thrives on how each day brings a unique set of challenges. Life is never dull, and Kate finds herself handling a variety of requests and demands from organising urgent maintenance requests to mediating complex disputes between tenants and landlords. “These situations can quickly escalate,” says Kate, “so you need a cool head under fire.”

De-escalation is a structured approach designed to “Recognise, Respond and Reduce” potentially volatile or aggressive behaviour. It's fundamentally about communication, active listening and adopting a calm demeanour to lower emotional intensity.

When assisting a colleague, create a deep connection in the moment simply by listening to them.

Here are 10 top tips for conflict resolution that will help you deal with an active situation and assist in being proactive to avoid problems:

If you’re worried about a colleague, your approach  shouldn’t feel like you’re addressing job performance issues Checking in on someone’s...

The property management landscape is undergoing intense technological change. Embracing innovation will ease the pressures of your day by ending annoying tasks such as double-entry of data and help you be respected in your agency as a top performer in your field.

It’s never easy to speak honestly about feeling, fears and frustrations . . . but it really can help. Here is a gentle guide to encourage anyone who needs to talk about stuff

When you’re managing a large portfolio of properties, you’ll inevitably confront a conflict between a landlord and their tenant. You can transform your approach by viewing these challenges as opportunities to demonstrate your prowess at negotiating resolutions. Your focus on your own professionalism will likely strengthen client relationships in the process.

When your agency prioritises a strategy to create a ‘safe’ workplace, amazing benefits emerge. Here’s what you can expect