Mindset Mastery - From Overwhelm to Resilience and Results

Are you ready to break through limitations and unlock your full potential in real estate? 

This power-packed session is designed to help you shift gears, build resilience and embrace a growth mindset for lasting success and wellbeing. Discover why your mindset is the key to happiness and sustainable success. Learn how negative thinking might be holding you back, and explore proven mindset hacks to stay in the growth zone. 

Hermione Gardiner is a Mindset Coach for Property Management businesses who want to build their client-base without burning out.

Across her 20-year career, she has spent many years both managing properties and working with agencies. And no matter what she does, she is always looking for ways to make things better, faster, smarter and easier. 

Her business, Sidekick, was born from a desire to give focus and support to Property Managers – to help them feel less alone and to alleviate the stress and sense of being overwhelmed that the job (and life) can bring.

What You'll Gain:

• Actionable strategies to overcome overwhelm and self-doubt.

• Practical tools to build resilience and stay focused under pressure.

• Mindset shifts to unlock your full potential and achieve lasting results.

• Renewed motivation and clarity to excel in your personal and professional life.

Whether you’re navigating challenges, chasing new goals or looking to thrive amid the demands of real estate, this is the mindset reset you need.

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Kylie:

My name is Kylie Davis, and I'm 1 of the leaders at the Rise Initiative. It is absolutely fantastic to have so many of you here, and it's been great. Over the last couple of months we've been having a bit of a festival of property management, and so want to really welcome Hermione Gardner joining us today just before we kick off. I am actually coming to you from the very beautiful south coast. I am on Newen Land, down on the south coast of New South Wales, and I am at the home of the Frujelli. Many people. Now Ewenland is for those who don't know. It is the part of New South Wales that covers all of the lagoons and the waterways stretching from Lake Conjola up just below Aladullah, all the way down to around Bermagui, on the south coast. So Yurubadula National Park.

The Rise Initiative recognises the traditional owners of the land, and we welcome leaders, past, present, and emerging. So look, I would really like to welcome Hermione to the webinar today. Hermione is the business and mindset coach for property management businesses who want to build their businesses without burning out, and we're all about avoiding the burnout at Rise across her 20 year career. She spent many years, both managing properties and working with agencies, and no matter what she does, she's always looking for ways to make things better, faster, smarter, and easier. Her business sidekick was born from a desire to truly give focus and support to property managers and to help them feel less alone, and alleviate the stress and overwhelm that the job and life can bring.

So her real and grounded approach carries across all of her services, which includes business and mindset coaching, training and consulting. And she's a busy mum, and she knows all too well the juggle that we all face. So she's going to guide us in some both practical skills and some mindset shifts, especially today, to create lasting change in your work, business and life. So Hermione, welcome to wellness Wednesday. Thank you so much for joining us.

Thank you. No more tongue twisters. No, no more tongue twists and look on behalf of Rise. We'd also like to thank MRI software who are our sponsors for the wellness webinars, and who make it possible for us to host these completely free of charge every month. So big, thanks to the MRI. So her money. I'm going to jump off camera and hand you over, and I'm looking, and I'll feel free to include people in the chat if you want any engagement and we'll see you at the end of the webinar.

Hermione:

I would love engagement, because whilst I do a lot of training in person, I can kind of see in the room if people are vibing it or not. It's very hard to see on a webinar, because I can't see all of your beautiful faces, so please feel free to jump in the chat box there at any time. I'll give you a couple of prompts. But don't be shy. Don't feel silly. This is partially around mindset, but it is partially about just getting out of our comfort zone, and sometimes we stay pretty stuck in what's safe. Making any kind of change, though, is more difficult. It creates. It means we have to step outside of that comfort zone into our growth zone. And what we're going to talk about today is how we do that, because I think what has sort of happened is unintentionally our comfort zone has become quite a stressful and overwhelming place every day in the property management groups.

And even in like local moms, groups and parenting groups. I'm seeing how overwhelmed and stressed people are. I would love to hear in the chat box just maybe like a yes, if you felt overwhelmed lately, maybe in the last days and weeks and months, just give me a yes, if you have felt any kind of level of overwhelm and stress. Just so we can make sure we're in the right. Oh, very instant. Yes, from Mudji. Right? We're sending help to Mudji straight away. Cherie. Yes, Kimberly, okay, cool all good. We've got the right people, and you're all in the right place. So listen. If you have been working in real estate in particular property management lately, and you've been feeling like it's a lot like you're not alone. I've been as my beautiful buyer said.

That made me sound pretty cool. My beautiful buyer said. I have been in the industry a long time, and I did work as a property manager on the front line. It makes me sound like I'm a medical worker, although property management does feel pretty stressful these days, but I've been in that seat, and then I've also, over the years been able to go in and out of lots of different offices, doing business, coaching, consulting, and training, and I can tell you now that when I go and sit in an office beside a property manager, or speak to any of you now, and I see your inboxes. And I see the 75 different platforms of communication and software that we have to use every day, and I see some of the crazy demands coming through, and expectations from your clients like you are not alone.

It is crazier than I think it has ever been before. And if you've been in the industry, if you're logging on, and you've been in the industry for more than sort of 5 or 10 years. You're probably feeling the same way that lately it feels like the demands and expectations on us as property. Managers in particular have dramatically increased. Again. Give me a little yes, in the chat box. If you are feeling that way, it feels like everybody wants things faster and quicker. It feels like everybody is very well educated now, because obviously we've got access to literally everything we need in a second. In the palm of our hands. It can feel like people are more educated and entitled. We now have ChatGPT to contend with. I'm assuming that at some stage in the last couple of months or 6 months.

You've probably got an email come back to you that thinks, okay, that's definitely been written by ChatGPT. Or they've googled the legislation. And it's come up with, maybe some incorrect information. But there's people who have crazy expectations and demands of us these days and I think that's like both within property management. But that's just in life in general, right? And I do think that because of these devices and the Internet, which is not a new thing, it's like we can get anything we want, like, really fast. Now, right like I could be sitting here. I've got a conference tomorrow that I'm speaking at. I could go. Oh, crap like I don't have a dress for tomorrow. And I could go on a website, and I could press order, and it could be here by 6 pm.

Tonight with tracking, with instant updates at every stage along the way. Right? And the challenge that we face is that, like our clients, our landlords and our tenants are experiencing that in every other area of our lives and in property management, whilst we have some awesome pieces of tech and tools to play with. It's still quite a manual job. It still takes our eyes and our time to look over things and get back to people, and it can literally feel like or maybe tell me, if you've had this like, you know, you might get an email from someone you know, 1st thing in the morning, and within 3 min they're calling you and saying, Oh, Hi! I'm just calling to check. Did you get the email I just sent you, right? Has anyone had that? Give me a yes, in the chat box there, right? It's like everything is just like we need it instantly. Right? But we can start to understand why it's not necessarily just us. It's because in every other area of our life things are automated. Things are, you know, filled with AI and Tech. Now, you know, it's like, if I'm standing in line at the checkout and my card bounces, and I realize that I don't have enough money in my account to pay for my groceries. I don't have to wait till the next day to go to the bank within 2 seconds. Transferred some money across, you know. No problems like everything's pretty instant and fast.

So it's not surprising that all these demands and expectations are upon us. We also have, as we've noticed, there's huge societal pressures now, with the increased cost of living, keeping up with the Joneses like who we're supposed to be like. There's, you know. I think a lot of our clients are having a lot of pressure. A lot of owners who've bought properties and can't necessarily afford to hold them. A lot of tenants are experiencing the pressure of the rental crisis, and when it comes down to it, housing and money is stressful for most of us as human beings, and we're in the firing line for a lot of that. All right, and I think now, the really key pressure for us in property management is that it feels like we are constantly on and available. Right? I usually, if I'm in a room, I'd say, put your hand up if the 1st thing that you did this morning was open your eyes and pull out this little device in your hand.

Probably most of you would say yes, maybe even another chat. Yes, in the chat box. I've seen lots of yeses. So obviously it's resonating so far. It's like we are constantly on from the moment we wake up. You know, I'm usually juggling the kids in the morning trying to like, check my emails already. I'm dropping the kids off at school. I already got 25 things in my head. I'm pinging and ponging all day from my emails and my slack channels and my teams. And then, you know, I'm getting home, and it's you know I've got my kids at me, and then no wonder I just want to then sit on the couch and veg. But then what do I do when I sit on the couch and veg my phone and start scrolling while I'm trying to find something to watch on TV. And like literally. Then, to the moment I go to bed like we're on.

We give ourselves so little time to actually breathe right. And I don't know if anybody else finds that sometimes when I'm in the shower, or when I'm trying to fall asleep like sometimes. That's when you know my ideas start coming to me, or I start thinking about things and processing things, because there's very few times in the day now, where we actually have moments of offline mode.

Right. And this leads to chronic stress and overwhelm. It's a big contributing factor. There's a lot of new studies coming out on this now which show the detrimental impact that these lovely little amazing devices can have on us. So it's not about getting rid of them all together. But it's being mindful, as we talk about a few of these things today, how do we make sure that we're not living and operating in constant overwhelm and start to make some changes, because life as a property manager is not super easy, and I showed this at a conference the other day. I thought I would share it with you guys today. It's hard it can feel like we are just like, you know, a firefighter battling fires all day. You know, we're trying to keep our bosses and our management happy. We're trying to, you know, get through our mountain of tasks, and if you look at this top right one.

Then, after all of that. I don't know if anyone's seen Game of Thrones right, but like then we can be made to feel like we're the worst enemy in the world. I don't know if anyone feels lately like, especially with tenants, maybe not so much with landlords a little bit, but like tenants are coming to us, never having rented to us before, and they've completely got their backup right. They've got their defense guards up. They're like we're out to get them, and they're sort of questioning everything from the moment they get in the door like the literal door. And I think that it's really important to realize that there's some things we can control. And we're going to talk about this today. But there's definitely some things happening outside of our control. And the reason I mentioned this is because sometimes helping understand things really helps me go. Okay, it's not me, right? It's not personal, like, there's a whole filtering condition happening out there in the marketplace, and if I show you this on the screen, obviously lots of different words there. But these are all different, like mail articles, news articles, Tiktoks, where people are upset with their renting experience as tenants as an example. And they've got a voice. Now they're getting vocal. They're going onto websites. There's a guy. If anyone knows this guy in the middle here, his Instagram is purple Pingers or something. He's got a website called Shit Rentals, right? It's all around calling out bad tenant experiences. So we might be the absolute best property manager in the world. Never put a foot wrong, which I'm sure we've all made a few mistakes along the way. We might have the best intentions, but we are getting clients to come to us with this filter that they're already seeing this us in this negative perception. And it can be really, really challenging. And that's where we can start to really take things personally and go. I'm trying my best. But everyone just seems to be like me 24x7. But sometimes, it’s for me to understand. Okay, it's not personal. People have a filter and perspective over what they're seeing and the challenge is with, you know, the way the Internet works is like, if I'm a tenant and I start seeing these things and engaging with them and reading them. The Internet has a lovely way of showing me more of these things, so I might start to form a perception that oh, all property managers are crap, and they're out to get us and take our bonds. And oh, I should claim my bond before I move out of the property. And all of these things that are happening right? Facebook groups on Daily Mail and the Tiktoks.

Now, we can't change that right like. And I suppose I don't want us to necessarily just accept it, either. But I suppose this is okay. What can we control versus what we cannot control? Can we control that? A tenant's going to come to us, and you know, maybe have their backup at us. And then that causes stress? Maybe not. But what we can do is we can look at everything that we're doing from our own perspective. And look at, okay, what can we do to be the best that we can be. What can we do to evolve? And what can we do to show up as our best?

And the thing I want to share with you is probably where I got to my breaking point. As a property manager. I was at a stage in property management, where I was knee deep in the trenches of property management. I worked in a very busy portfolio in the middle of Sydney Super High End apartments, furnished apartments. Crazy expectations. You can imagine if a tenant's paying $2,000 a week for a 1 bedroom apartment to rent, they've got very high crazy expectations. So I was completely burnt out, though.

Picking up the phone just felt absolutely exhausting, because I was sure it was going to be another problem. So you know, when you get to that stage where you're kind of like. Oh, I don't even want to take this call. I was probably even avoiding calls, and the inbox felt like it was overflowing. Stress levels were through the roof, and I honestly just started wondering like, wouldn't it just be easier to go and do something else like, and I was good at property management, but I was really tired and overwhelmed and burnt out from all of it. And then one day my boss pulled me up on a mistake that I'd made like a careless mistake just something where I wasn't engaged, and I wasn't paying attention, and, instead of, you know, taking it on the chin and looking at it proactively and positively like, I probably got really defensive. And I went into like, you know why, poor me mode. Then, he looked at me, and he said something that really changed the way I saw everything, and probably is what really shifted me down a massive path of personal development and growth.

So he said to me, “Hermione, you need to embrace your crap.” Okay, just gonna let that one land for a second. There, he said. Hermione, you need to embrace your crap, and of course, like you know, young 24 year old me was like, What are you saying to me? Right? And at 1st I was probably offended. But what that meant in that moment was I needed to take ownership. I didn't see it at the time, but I slowly got it as I processed it. I needed to take ownership. I need to take ownership of my feelings, my stress, my attitude, my reactions, and my mistakes, because the way that I was thinking and the way that I was seeing the world is what was actually keeping me really stuck. And so that moment, like, along with some other, you know, probably mid twenties, dramas that I had going on in life, you know, which is probably, I don't know, like a breakup questioning my existence and all those things you do at 25 sent me on a real big path of personal development. And the biggest thing I started to learn was that mindset is everything all right now. I'd love to just hear in the chat from you. What is your definition of mindset like? What is? What do you understand? Mindset to be?

I'm just going to give you a sec. I'd love to hear in the chat. Just pop a little comment in there to say, what do you think mindset is? What does it mean to you? Perspective. Yes, beautiful. Maybe a little hint there with the glasses on the screen. Whatever is going through your head is your mindset negative and positive thoughts? Yeah, the way you and the way you think about others in life. I'm assuming your attitude, how you look at the world, how you see things around me. Attitude and approach. Yes, 100%, like all of those are really spot on your mindset is quite literally that it's a setting of the mind.

It's a lens, a perspective through which we see the world, and our mind receives millions of bits of information every second. And our mindset is how we interpret them all, because we literally can't absorb all of them. So there's a filter which we process everything through. Okay, now we have lots of different settings based on what has happened to us in life to this day, right? Our experience to date has shaped us, our upbringing, our work. What we've been exposed to sometimes. What we've seen on the Internet for the past few months really shapes the way we view things. And the really cool thing is that mindset has the power to also change right.

A mindset is not fixed. The way that you think is not the way that you always have to think, and the final sort of destination. But the really cool thing that they're figuring out now is mindset has really dramatic impacts on both our mental well-being, our physical well-being, and it can contribute like. If we have a strong, positive mindset, it will lead to more positive mental health outcomes, lower rates of depression, anxiety, increased life satisfaction, greater resilience, and people with that positive, more growth type of mindset will actually achieve higher levels of success in their life.

There's actually some really cool, powerful stuff around mindset in our own health and wellbeing and our physical well-being as well. There's some really cool studies where they've done tests on groups of patients in a hospital, and they gave all the patients the same amount of medication for pain relief after surgery. And they gave 50% of it to people. They told them they gave the medicine to, and 50% of people they didn't tell it, but they still got it through their IV. And the people that didn't get it didn't believe that they had as much pain relief as the people who knew that they got it right. So just the way we think about things can literally affect how our body feels on the inside, and individuals with a strong mindset are going to adapt to challenges in the marketplace with all the expectations our clients have on us. And so really, when we look at all of those things that are going on in our industry around us.

I believe that change starts with us, right? There's sure there's lots of positive impacts we can go out and make on the industry and legislation, and you know all of that kind of stuff. But I believe that any kind of change we want to see starts with us, and it did for me as well, and I've seen then the positive impacts. If we can change how we show up, we can then be in a better, happier place to provide better service to our clients, despite the challenges that come our way, and for a business, and we can actually drive more growth from within. So if it starts with us like, it's really important to be able to check in and go, okay, well, if it starts with us, how am I going? You might not have someone in your life to come on and tell you, Tina, you need to embrace your crap right? You need to take a look at yourself. We might not have someone in our life other than maybe me being here today. So how often do we check in and ask ourselves. Okay, well, how am I?

How am I? Because so often we're just busy and rushing to get through? So I would love for you to jump in the chat box and write down. What 3 words could you use to describe how you feel about being a property manager lately? This is a little check in point, for you put 3 words in to describe how you feel how it feels. Being a property manager lately.

The good, the bad and the ugly. Let's just get it all out. Robin's. Oh, that must be from the other one. Beliefs, attitudes, and assumptions on the mindset. Yeah, so Amy feels like she is a therapist, a debt collector, and a juggler. Oh, I love those very creative answers. There, 100%. You can feel like an absolute therapist and psychologist some days, and definitely a debt collector and master juggler love those descriptive words. What else? 3 words to describe how you feel about being a property manager lately challenged a counselor. A mind reader. Yes, we're supposed to be. Mind readers, don't you know. Lee, one word exhausted, Lucy overwhelmed. Beautiful. Thank you for sharing and jumping in there. This is your check in point. Guys like, this is where you get to take the breath. You know, hopefully, you haven't got 20 other things needing your attention right now, and just take a breath and check in. Or how am I feeling? And then I want you to start to notice whether you've written it down in the chat or written it down on a notepad, or you're even just thinking. And you're a bit afraid to put it in the chat if the sentiment of what you're saying is more positive or negative.

Right? If you had to put a label on it. Now there is no good or bad. The check-in is just a point to see how we are. It's that you know that step on the scales to see how we're going. But like, would you say that? That's a more negative or positive sentiment in what you're describing? Breeze noted down negative. Yeah, beautiful. So it's a bit trickier in a webinar. I tend to find that when I run this in a workshop, we get a whole range of answers from around the room like we've got definitely exhausted, challenged, overwhelmed, and come up. We often have some people who are like, you know. Yep, I love it. It's challenging. I had one workshop last week. I ran. They're like, Oh, I love it. It's challenging, and everyone's like you've only been here for a week. So obviously, it's going to depend on the day and how you're feeling where you're working. There's a whole range of influencing factors there. But whether our sentiment is more positive or negative is just probably important to note, because the way we see the world matters not only because of all of those benefits and things that we went through before. But the way we see the world is then sort of going to determine what we see moving forwards. And then the way that we then see moving forwards is going to impact how we feel and what happens to us each day, all right.

Might sound a bit like, what does she mean like, what is she saying here? So I just want to show you this, this thought model. Okay, so this is, if you've ever done any therapy in your life which I definitely have, you learn about these thought models right? And you learn about how we all have thoughts right like. We all have thoughts about the things that are happening in the world, whether we're overwhelmed or feeling exhausted, whatever it is. And those thoughts create the feelings all right, and the feelings we feel is then, you know literally, the physical feelings in our body, how motivated we are, what we're inclined to do or not do, because the feelings we have are really going to impact the actions that we go and take all right. And then the actions that we take deliver the results that we get in life. And the results are evidence, then, for the beliefs that we have which drive our thoughts. Right? So it's this. It's this cycle. And this is not, you know, really anything we have control over, because a lot of it happens subconsciously, without us even realizing it. But the cool thing about mindset is we can start to realize, and we can start to notice all right. So if you often have feelings around, you know.

Maybe I'm overwhelmed, or I can't do this, or like things are too hard. We might start to have, you know, more negative associated feelings, and sometimes, when we do that, we might stop trying, maybe not give up altogether. But we might stop trying to, you know, give better service. We might stop trying to do things differently, we might stop trying to find ways to improve. And then what happens is we sort of stay stuck in the same place. And this happens for work and in our personal lives. And I like to call this voice like our inner critic. And so, if we have these thought patterns each day we're more likely to sort of stay stuck if we don't catch ourselves and start to choose some different ways of thinking right and the other way is that, this is really an important work because the setting that we have on our mind will determine what we see out there in the world as well. So if we are starting our day and we're thinking, oh, I'm exhausted. I'm overwhelmed like this is too hard. Our mind has a very powerful way of going and looking for the evidence to prove what we're thinking is true.

So it's more likely that then you're going to notice through your days all the things that are hard. You're going to notice all the things that are overwhelming you. You're going to notice all the challenging clients more than any of the good stuff. Right? It's another part of our brain called the reticular activating system, which is very, very powerful, and goes looking for that evidence. And a really simple example of this is, if I told you, hey guys like, I just went and got a brand new blue Mazda car right? And I showed you a photo of it this next week or out there like you're probably going to go out on the road this afternoon and see a Blue mastercard, and you're gonna be like, oh, my gosh! Everyone like everyone's got that car that Hermione has.

No, I don't have a Blue Master car. But what's happened is we've programmed your brain to go looking for something right? And it's as simple as that. Those blue cars were always on the road. Your brain just was not programmed to go and see them. And so when we are stuck in this inner critic or negative sentiment, it's much more likely, that's all we're going to see right, and we stay stuck in the bit of this overwhelmed cycle. But on the flip side the opposite is true as well. Right. That beautiful cycle we just looked at works in the other way, because if we can choose more positive thoughts and find ways to think more growth minded and more positively. Then we will feel better. We will take different actions. We will practice, we will learn, we will try again, and we actually will gain momentum in that cycle. And this is more of that voice of like in a cheerleader, right? And people who are able to harness. This will go and notice more blue cars, and the blue car being the things that are positive in life, which is why, you know, over the years. You've probably heard of the process of like having a gratitude practice saying, you know 3 things a day that you are grateful for, because it's literally forcing your brain to think of positive things and go looking for the positive things, and then that has a momentum effect of more positive things happening in our mind and thinking more positively.

So I want, you know this is not something you need to put in the chat box, but for each of you a really good check is to go okay, like, how is my mindset right now impacting the outcomes I have? Am I, just, you know, spending my day overwhelming on noticing the negative, you know. And maybe I'm not. You know, I am feeling a certain way that's limiting my potential for evolution. Okay, now, you might be thinking, Okay, well, like, what do I do, Hermione? Do I just  think more positively like, How do I do that? Right? And I'm sure we've all had someone say to us, oh, just think, positive like, that's as easy as that. Let's just think positive. Right?

Yeah. But like, how do I do that and this is where I want to give you a few of the things that I have personally done that I've used with my clients over the years in the coaching and training that I've done that I feel can make the biggest difference to how we feel each day. Right? So whilst this is a mindset session. Right? This is really what we want to do, most of us. We want to probably feel more positive and happy in our day to day lives. And we want to feel more positive and happy at work. And in this heavy space of property management at the moment, like, I do believe that it is possible. I have people and clients where they go through the same challenges as someone who is, you know, really stuck in negative and overwhelm. They've got the same workload, the same challenging clients. But they have a much more positive outlook. They're happier in life, right? But it's because they've started working on these things for themselves.

Okay, now, the 1st one of those is really trying to cultivate more of what we call a growth mindset. Now, I'm sure if you've been on any of the Rise webinars before or gone to any sort of training, you might have heard the difference between a fixed mindset and a growth mindset. So really, we want to be working out for you like, where do you tend to sit? Right? And again, this is just a reflection. It's not necessarily a, you know, a criticism or anything, good or bad. It's just really that check in for yourself. A fixed, mindset person is going to be someone who tends to avoid challenges, maybe gives up more easily, struggles with any kind of failure, really takes it really, personally and hard. They think their potential is predetermined. It's like, Oh, well, I am just the way I am. I'm as good as I'm ever going to be. Any kind of criticism or feedback is going to probably breed a bit of defensiveness coming back there, and despite as much as I sort of sit more in this growth mindset side.

Now this is one I still struggle with a little bit, but I'm learning, and I'm improving and evolving, and a fixed mindset is probably going to feel more threatened by the success of others. They're going to look at other people and go. Oh, why is it so easy for them, you know. See someone else, and what they're doing and think. Oh, it must be easier for them. I've got it harder than them. All right, but a growth mindset person is going to believe that any challenge is here to help us grow right much like a muscle, right like. If we, if any of you go to the gym, or have ever been to the gym right when you go and do a workout, and you pick up a dumbbell. There you go. Got there in the end. You pick up a dumbbell and you are doing your reps. You're literally breaking down the muscle. The muscle is being challenged. But what happens as a result of that is, it gets stronger, all right, and that's the same in life as much as we can go. Oh, you know, life sucks or life's hard. The challenges that we go through actually help us grow and become more stronger and resilient. All right, a growth mindset.

A person is going to see failure as an opportunity to grow. It's a lesson. There is no failure. There's only learning, right? We live and we learn. We don't have to make a failure. Our whole identity. All right, a growth mindset. A person believes that we can learn to do anything right. Our skill and our current potential is not predetermined. We have the power to change our mind. We have the power to learn new skills, and we can learn it right. There's a beautiful story, terrible at remembering stories. That guy who he ran like from Sydney, from Melbourne to Sydney when he was like, 65, he'd never run a Marathon in his life, and he decided to run from Melbourne to Sydney. I can't remember his name. It'll come to me at some point right. It's never too late to learn something new and try something new, like, we're pretty incredible and resilient. What we're capable of, Pat Farmer. Thank you. Peter knew someone to jump in there, right? But that's an incredible story, right? We actually had a workshop that I did last week. Like the business director played that for everyone because he thought that was such a cool way of showing that it's never too late to change.

It's never too late to choose something new and a growth mindset. A person is going to learn from any kind of criticism and feedback. Maybe not. Personally. As I said, this is the one I struggle with the most. But if someone comes to me, and they have a problem or a challenge with something. Maybe I've done, or the way that something's being perceived. I'm much more willing and open to listen. Now I don't bite back. I'm not defensive. I want to listen. I want to learn, and I want to improve like, I want to know the feedback like, you know, I would love to know at the end of this session, like when I run training, I'm like, Hey, how did I go? Let me know if there's anything we can do to improve right? I want to hear about it because I want to get better. I'm in a growth mindset, all right, and a growth mindset of a person is going to be more inspired by the success of others.

So I'd love to hear in the chat. If you feel at the moment like, Be honest like, do you feel at the moment you're more fixed or more growth mindset? Or maybe somewhere in the middle. Maybe just give a little growth or a fixed or in the middle, and it might change right? It might depend on if you're at work, or if you're at home, or different stages of life. Melissa's got a growth. The team's growth leaves things from day to day. Yeah, but it's around noticing it right? I'm going to give you a little tool and resource like you can go and take away with you as a little worksheet, or give you in the pack at the end. You can either scan that now or have this literally hour to hour. Sometimes. Yeah, it depends on what's going on. And it also depends on what our triggers are. So sometimes, like, I'll notice for myself, depending on what the situation is. I can have a very growth mindset in 90% of situations. But when a certain situation comes along and I'm triggered from a stress point of view, I might look at things differently. But all of this is just to breed awareness. So I'm going to give you a bit of a worksheet where you can learn a bit more about where you're at. And, as I said, not right or wrong, you just learn how to evolve and improve and like, if we can just be. If you can think about whether you're fixed or growing, or you're swinging from day to day. Where do you think life is going to get better outcomes? And in all the research that is shown. Obviously, people that have more of that positive growth mindset are going to have better outcomes in life. They're going to have a better life, satisfaction, happiness, and we even know health outcomes now.

And so how do we practice that growth mindset? How do we start to move? Well, awareness. As I always said, awareness is the 1st step to change. So if we know where we're at, we can decide. Okay, well, am I happy with where things are at? Or would I like to potentially make some changes? And when we start to look at this positive growth mindset, I like this little analogy to look at. Okay, well, our brain is like a garden. Our mind is like a garden and quite often, if we don't look after our garden, it can get filled with a lot of weeds, and the weeds are the negative thoughts. So the limiting thoughts. That's the inner critic. That's too hard. I'm not good enough. The self-doubt me at the start of this session. Going? Oh, should I talk yet? I don't even know I’m self-doubting myself right like these are the weeds. And so to practice a more positive growth mindset, we want to become aware of the thoughts. We are not our thoughts.

We have thoughts, right? We are not our thoughts, we have thoughts, and if we can detach ourselves from that and notice and catch ourselves and go oh, wow! I'm really thinking negatively about that. I'm really thinking more about that. What we can start to do is we can take that negative thought. Yes, cherie, that's fine. It sends an email. And just it should say, in the subject line, send me the mindset resources or something. So just literally send that email. And then my team will send it back to you. So we take the weeds and we go. Hey, this isn't a plant that I want to have in my garden like, let's let's take this out and let's reframe it with a new positive thought. Now, this takes a lot of practice.

There's probably more in this than I can fit in in this little hour we have together today. But I'm going to send you some examples and resources of this. But if you can start to catch the negative thought, we can take it out, and we can choose a new thought or reframe the way we're thinking. And if we can then put that new thought in, it's like planting a new seed, and then we can nurture that positive mindset and that seed by practicing that daily, continually programming those new thoughts in and actually starting to do some things in our habits where we're like, okay, like starting to look at this world, whether you're a bit woo or a bit, not woo woo, but like looking at things like being more mindful looking at things like, do I need some affirmations or mottos to say to myself, Do I need to use some of that gratitude practice like I spoke about before?

Maybe it is journaling reflection, having clear goals and intentions, maybe practicing more self-awareness. There are things that we can do and learn that can help just really supercharge and shift us into that space and what I'm going to do is I'm going to give you a bit of a worksheet on this, where you can look at what you might be having, as some of those limiting thoughts and beliefs. But to give you some examples just here, I'm not going to go through all them on the screen, or give you a copy of this. But you know we often have these beliefs and thoughts each day, and it can be really simple, reframes when you catch yourself all right. So if you're stressing about not being good enough, or having that self doubt if you catch yourself and you go, hey? I'm being a real critic to myself, like I like to call it my inner, mean girl. And if I catch her I'm like, hey? Like I'm trying my best to progress over perfection. I've got like a couple little mottos, I might tell myself, you know. Don't let perfect get in the way of a better life.

There's little mottos that I have in my brain and if you're not sure what they are, if you catch yourself in a negative thought, or you're like, hey? That's probably not the nicest way to speak to myself, and it's horrible sometimes, the way we speak to ourselves. I would challenge you to go. What would you say to yourself if it was your best friend, or your partner, or your kid, to help them think differently and encourage them. I think children have been a really beautiful lesson for me, because I'm awesome to them when they're going through challenges or having that self doubt. And what I would say to them. But what I'm saying to myself on the inside is not the same.

So what would you say to a child or a friend is a really great way to help you reframe that. So I'm going to give you a bit of a worksheet. You can go away and just start to notice right? It's a practice. And so for me, I used to when I was back in the day when my boss told me to embrace my crap. I would probably get stuck in these negative thought spirals for weeks and months, and I probably didn't even realize how long I was in them. But now I can catch myself pretty quickly, right if I'm having a you know, average morning or an average day, I catch myself pretty quickly, and my, my inner cheerleader catches my inner, mean girl and goes, Hey, like we're not being super nice to ourselves now, like, what could we think differently or do differently to change that all right. And so it's not an overnight thing. It's this process of tending to our mind garden, if you want to call it that?

All right, just give me a little. Yes, in the chat box. If this is making sense so far, if this is resonating, drop a little yes, or what you're loving so far I'd love to hear, because I can't see any of you, so I hope you're all still. There, there you go! There's my little inner critic going, do they even hear me? What's going on? But I'm going to keep going. So the second thing that I want you to think about is increasing your self awareness. So we're very interesting creatures as human beings. We spend a lot of time worrying about what other people do, and we don't spend enough time worrying about what we do and what our impact is, and how maybe we're being perceived in the world.

And so this is an analogy that really shifted things for me when I learned this, and I'm going to read it to you, because anytime I try and do it without reading it. I always butcher it. So it's called the Coffee cup analogy. Okay? And the analogy little rhyme thing goes. You're holding a cup of coffee when someone comes along and bumps into you or shakes your arm, making you spill your coffee everywhere. Why did you spill the coffee? Well, usually we'd say, because someone bumped into me. Well, wrong. Answer. You spilled the coffee because there was coffee in your cup. Had there been tea in your cup, you would have spilt tea.

Whatever is inside the cup is what will spill out. Therefore, when life comes along and shakes you, which will happen, whatever is inside you is what will come out. It's easy to fake it until you get rattled. So we have to ask ourselves what's in my cup when life gets tough, what spills over? Is it joy and gratefulness and humility? Or is it like anger, bitterness, harsh words, defensiveness, and reactions? All right. Life provides the cup you choose how to fill it. Alright, I'm just gonna let that one land, and please give me a coffee, emoji, or a yes in the chat. If that resonates for you like I just like, when I heard that I really had to stop and ask myself.

What's it like to be around me lately? Because as often as I said, we're really worried about what other people are doing and who's bumping us. But we don't often think about what it's like to be around me lately. Okay? And I really feel like we have the power to control what's in our cup. So I would like to give you an example. I don't know if anyone sort of relates to this, because they have kids like the mornings can be like pretty full on and stressful to try and get the 2 kids out of the house, get the shoes on, get the lunchboxes, get everyone in the car like, Get down to school, and then you jot them off at school, and then I'm driving back home, and like some, let's say someone cuts me off in traffic right if I am tired and exhausted, and I'm over it. I've had a shitty morning like what do you think I might do if someone cuts me off in traffic?

Alright, I'm sure there's a few like rude fingers and expletive kind of thoughts going on there. Now, if there's a different day, and let's just say everything has gone to plan. The kids have put their shoes on. We've had lovely music playing in the morning. I've had a full night's sleep. I've been to the gym. I'm feeling good. I've dropped the kids off. Everyone's happy, and I'm feeling good thinking positively. And I'm driving back from school. Someone cuts me off in traffic. I might be like, Oh, come on in, off you go.

Right, because what's inside my cup has been more joy and peace and humility. Okay but we have to look at what's coming out of our cup. So when that angry client is calling, when that stressful situation is coming along at work which will come along right. I would love to wave a magical wand and tell you all. Today I'm going to take away every challenge and problem in property management. But I won't, and I can't. And that's kind of not the point. We're here because we're great problem solvers. We're here because we're great communicators. We're here because we actually want to help people with their homes and their housing and their financial freedom. Right?

There's a reason for us to be here but if we're tired and we're exhausted and we're burnt out. And we're just ignoring all the stress signals that we have, right. We're going to be road rage. We're going to be the coffee spilling out of the cup, and it's looking at. Well, what can we do to control that? And digging a bit deeper on that. One of the really key things is to not ignore the stress that we have in our bodies. Now, we don't need to stress about stress. Right? Like stress has a bit of a negative connotation. Right? Like saying, I'm stressed has become like a real negative badge of honor. But stress isn't necessarily a bad thing. Our bodies are supposed to have stress, right? Like a little bit of stress in our bodies, is good, right? Like, I put a picture of the caveman days right? Because the easiest way to relate stress is like when our body perceives a threat or a challenge.

Let's say it's the caveman days, the saber tooth tigers coming to tear down the village. We get stressed and we decide if we're going to fight or flight out of there. Okay, so stress is a physical response that happens in our body. It's what we're meant to do. Because if we need to fight or flight, like literally, stuff's changing in our hormones and our nervous system so that we can fight or flight out of there right now. The problem is that our body doesn't know the difference between a saber, tooth tiger, and like an overflowing inbox and 25 people needing our attention and a burst hot water system at 4 pm. On a Friday afternoon our body still perceives that as a threat and stressful okay, but little bits of it are good. They can fuel us. They can get us towards goals, they can help us overcome challenges. But the problem is that for a lot of us in this modern society. We are chronically stressed all the time. And it's having this really detrimental impact. There are a lot of chronic health issues and diseases.

And we all know about mental health as well. That is related to chronic ongoing stress. Alright. And so if we don't recognize the signals, and if we don't actually recognize the impact of that, it can really have some negative implications, as I said, for our health and well-being. But then, if we're looking at that cup. Analogy. What's in our cup? It's going to be that fight or flight is going to come out right because that's what's going to happen when we get challenged. If we're not being regulated and really being aware of our stress signals, and we often hear a fight or flight is actually 4 different stress responses you might find in stress, you get more defensive and ragey. You might find you, maybe don't run away from the village, but you panic and you worry.

You might find that you actually just kind of disassociate and freeze. You might find that you people please and have no boundaries to make all the problems go away. All of these are stress responses. Okay? And a lot of the time we just go. I think I'm a bit stressed. But I'm just going to keep going right. We don't always notice these signals in how we're showing up and what's spilling out. And the other real challenge is like amongst a thousand things that are going on in our brain and our hormones. There's a really key part of our brain called the prefrontal cortex, which I'm not going to test you on later. But this part of our brain goes offline when we're stressed, pretty much right like it shrinks down. And this defects affects our decision making concentration and social interactions which I don't know about you guys, but I think are all pretty important things we need for our jobs and our lives and our relationships. So we might not realize that this state that we're constantly living in this state of stress can really be affecting our outcomes at work because we might not even realize that someone's coming to us with a problem needing our help. And we are responding with a stress response. So what do we do about that?

You know I literally was having this conversation with a client a couple of months ago. Now this young property manager in an office about stress, right? And how she, you know, she needs to be better managing her stress. And she's like, Oh, I just really wish that I could like get this like a notification when I was really stressed, and it would tell me. And then I know what to do. But like, I just don't realize. And I miss, I just don't have a notification. And at 1st I said, Okay, well, I think there's like apple watches. And I think I'm sure there's things that can tell you when you're too stressed. Now there's a there's 1 called an aura ring as well. There's some cool stuff that can actually give you a notification. But outside of that I'm like, well, what is your notification? What? What inside of your body tells you that you're stressed. And for all of us as human beings, there are signals.

There are different signals in our body. When I'm stressed it might be that I get, you know, literally like deep breathing heart palpitations, right like, maybe pop in the chat box. What are your signals? If you're stressed? What shows up in your body right? Maybe it's more like that mindset. Maybe it's the way that you're thinking. Maybe it's the mood and the reactions. Maybe it's your behavior. We all have signals that tell us right for me. I'm like, cool, if I'm snapping at my kids. I'm not probably a bit too stressed, you know. Sure sometimes they deserve it when it's been 75 times before they put their shoes on. But a lot of the time that's a signal for me that I'm stressed and overwhelmed and overrun. Jodi said her skin. Yeah, 100. I've got psoriasis. I get psoriasis, and I can tell you that most of the time, I can keep it under control with diet. But the one thing that makes it flare up is stress, alright, mood, sleep, 100% mood. You might be snappy and irritable at people like the littlest thing might send you over. Maybe you're sleeping, not enough or sometimes sleeping too much. Maybe you just want to keep sleeping, and you know, avoid the things that are going on. Headaches upset tummy, beautiful. Thank you guys for sharing.

So I think the really key thing here is like, what I notice is that as human beings, we just push through. We just kind of ignore these signals, and probably because we're too busy and have a thousand things going on, and don't give ourselves any time where we're not have these things in our faces. We don't stop to realize. How am I feeling right now? So for me, like if I just have a quick check in like, I can feel like my, you know, my heart's racing because I'm presenting to you guys, and I'm excited like I feel a bit nervous. I've got a big conference tomorrow. You know, I can actually check in and notice how my body's feeling and go. Okay, is it good? Is it bad? Is there something I want to change? So for me, I might need to just take a little breath to calm down, because maybe I don't want to overwhelm you guys, I need to have more of a calm tone, so see how I can bring with a breath I can bring my body back to calm. And so this is where we need to recognize these signals, and we need to know, even if it's in the middle of a workday. What can I do to fit my own oxygen mask right? Because, like that saying goes fit your own oxygen mask before helping others coming back to this, if we are stressed and we can't think properly and decide properly and have good social interaction.

How good do you think we're going to be at solving and managing conflict day to day in property management, right? Probably not amazing. So we need to know. Okay, if we are stressed and we feel those feelings in our body and our mind. Or we notice that we're reacting in a certain way. What is your oxygen mask now? I don't know if anyone can guess that the number one way to reverse the stress in your body is probably you can guess by the thing on the screen is breathing is actually the number one scientifically proven way to bring your nervous system back to calm. So you've got 2 parts of the nervous system 2 ways that it operates.

Now, breathing is really the fastest way that you can bring your body back to what's called your parasympathetic nervous system, where it's your calm, it's your rest and digest stage, not your fight and flight, sympathetic state and so is breathing and this is where you know, I'm sure if you've all been stressed. And someone said, oh, just take a few breaths and you want to slap them in the face. But actually, there's merit behind it, right? Because actually, the process of inhaling and exhaling. It's specifically the exhale. If you want to know the science behind it. That's what will bring you back to calm. So if you're in the office and you're overwhelmed. And you're feeling those feelings before you go and make that challenging phone call before you respond to that email.

Have a circuit breaker. Take either. Some deep breaths get up, walk away also things like going for a walk, getting some fresh air, talking it out with someone. You know. I had someone say in a training session the other day, go for a cigarette, look, maybe not the best, but that helps you get some fresh air and calms your nervous system. No judgment but we've got to look at what's working for us. Okay? And so what works for us? What we know is our circuit breaker can bring us back to calm right and breathing is really great. Sometimes I've got an app on my phone, called the Calm app. It does all that little meditations and stuff, and there's a really cool track on that called emergency calm. And that is really awesome. It's this lovely, soothing lady, and she just talks to me for either 2 or 5 or 10 min, however long I've got, it guides me through some breathing, and it just literally brings my nervous system back to calm. And then I can go and tackle the thing, and more often than not the thing that I felt that was hard and impossible 10 min before. Suddenly I can go. Okay, cool. Let's plan this out. I can see how it's going to work. I can see the best way to approach it. I can think strategically about how to approach it with the client to get the best outcome, because my prefrontal cortex is back online.

Okay, so this is where we can actually start to almost like we're not defenseless like we can hack the way we operate to get better outcomes. All right, and great, as Kylie said, there's some great breathing exercises there in the Realcare app as well, so we don't have to just struggle through and push through like we will get better outcomes and our cup will have more positive things in it if we're able to better regulate. And so these are things. At the moment. We also need to know what regulates us. Ongoing right? Like we need to look at what are the habits and things that you need to have in your days and your weeks to make sure that you stay really well regulated. Right? So, as I mentioned before, like if I have exercised.

If I've been to the gym, if I've been eating healthy, if I've been drinking my water, if I've been making sure I get enough sleep. These are things that help me stay regulated if I am not getting enough sleep, and I'm eating lots of takeaway, and I haven't worked out like, I can tell you, I'm more stressed and more easily irritated and more quick to be defensive and snappy. So what are the non-negotiables that I need to have in my life? The habits that I need to make priority and make time for to make sure that I am the best mom I can be to be the best property manager I can be to be the best business owner I can be. This is not for my team. If I'm a leader. Right? That's my responsibility.

This is what I'm saying that it starts with me. I can't say. Oh, it's all everyone else's fault. I have to embrace my own crap and be really honest with myself where I'm not keeping myself regulated all right and you know I don't know if anyone's ever heard. If you've been on any of my training before, maybe, like I love to sort of, then think about the things that you want to make time for, that you need to make time for, for we have to block and make a priority.

There's a theory called the Big Rocks theory. Probably better if I had shown you the video, because again, I always butcher stories. But basically the big rock theory is a university professor talking to a bunch of students about the concept of time and priorities. Okay, and he has a 1 glass jar on the table. He's got a pile of sand, a pile of pebbles, and a pile of rocks and he says, if we imagine like the sand is, you know, the busy work right? Like we put that, you know, in the jar first, set and then we've got the pebbles, the things that we've got to do each day, and we can put those in and fit those in. But then the big rocks, they're our main priorities, the really important things in our life. And then, if we try and fit them in the jar afterwards, there's no room for them, right? And this is where, as humans and as mums, and as you know, dads, or whoever you are, often you find yourself maybe at the end of that year, at the end of the year, going? Oh, I really wanted to do that hobby or achieve that thing, and I just didn't have time, or you might be really feeling like, oh, all I do is give to everybody else, and I don't have time for myself. Right, it might be because your jar is getting filled with all of the sand first.

So what he does is he tips it all out and then he puts it back in in a different order. He gets the big rocks and priorities, and he puts them in first, then the pebbles, the things that you got to do each day fit around it and the sand. All the busy, unimportant work seems to fit in. And I think in the video he also pours a beer on top of the things, and then there's always time for a drink with a friend, or insert your drink of choice. Mine would be a Margarita if anyone cares. So, we are responsible, then for the priorities, whether it's the regulating behaviors, the goals that we have in life like we are responsible for filling that jar and determining how that jar is filled all right, and that leads me to the next thing is because I think that whilst we've got mindset and stress like the way the way that we want to live our life living with intention is also really important, because life is so busy and everything comes at us, and we are so in reactive mode, a lot of the time. And for a lot of us. And this has been a lot of me in my life like I realized that I was living like on the passenger side. Life was happening to me.

I wasn't determining the life that I wanted to live. So one of the practices that can be really important to do, which we often only do it like New Year's, when we set our intentions. intentions, and goals for the year, which often, as we know, fall by the wayside, is regularly kind of auditing our life and going. What are my goals? What's important to me? What's important? What should I be doing? What are those big rocks right? And so another one of the resources I'll give you. I'll show the QR. Code again at the end is, I'm going to give you a life audit workbook which really helps you not just look at stress and mindset at work? But look at all the different areas of your life you can see here it might be a bit small. You've got, you know, community business career relationships, personal goals, health, well-being, money finances, right?

Kind of take stock in each area of your life and look at. Well, you know. Where do you sit on the wheel, and quite often what you do is you do this, and you realize, Holy Moly, my wheel is pretty imbalanced. No wonder it's not turning properly. Okay, and the goal is not to get the wheel to a 10 out of 10 in every area, because then you'll burn yourself out trying to reach all your goals. But it might be going okay. Where would what would need to change? What would have the most impact for me that would actually bring more happiness in our life in my life. And as we know, if we set intentions, we had the blue car analogy before already told you about. We are setting your brain's GPS for success, right? So even just by having goals, I'm sure you've heard of people saying by having goals, you're more likely to achieve them, writing them down like making a plan about them. The things that we can then do to make them more successful. But even just by having the intention, how do I want my day to go? How do I want my week to go? What do I want to focus on this week? What are the big things?

What's important to me will then activate that reticular activating system in our brain which then allows us the results to just kind of come to us. Right? We talk, you know. Some people talk about manifestation which I'm all here for but I think there's some science around the manifestation, because we're setting our brain's GPS to that. And then we can take that and go great like. Now, I can really make sure that not only am I thinking more positively, I am reducing my stress, making sure I'm aware of what's in my cup. I'm actually going to be working towards some things that are going to make me happy, and I do believe that  people who are more balanced and have happiness in other areas of life have more satisfaction at work. Which is why I think that's really important. Alright.

Now, the last thing I want to teach you before we wrap up is to take control of the time that we have each day. Okay, time is very limited. It passes us by literally every second, we've been sitting here for 57 min together today already. It passes us by, and I think a lot of the time, especially in property management. We are living in reactive mode, let alone in life as we spoke about. So I want you guys to think about how you are starting your day. Okay, how we actually start and finish. Our day has more impact than anything else we do in the middle. And what I find is, I know I have done it myself, I know, probably for a lot of us on the line. We've done it, too. If we start our day in reactive mode. We start it in our inbox right? And then, before we know it, it's lunchtime, and we've been sitting in our inbox for 4 h. Does that happen to anyone else? Maybe give me a yes, in the chat box if you find you're spending all day in your inbox, and then maybe you're finishing the day and going.

Oh, my God! I felt like I was busy all day, but I didn't get anything important done right, and the stress then carries on and on. So the last thing that you can do that, I think, will make the biggest impact for you is really, look at how you're starting your day. And if you can just spend 10 to 12 min planning your day in advance, right? You can actually increase your productivity. So not only are you going to feel more calm and in control. You're actually then going to be more productive through the day, instead of being so reactive. All right. And so I'm going to give you some tools around this in the little pack that I'll give you. But I want to give you the process of literally going through each day. I want you to. Don't start your day in the inbox right, and want the days that I do this completely run differently. If I don't do this brain. Dump your to-do list so literally.

You know you could look in your inbox. But don't start acting things. Brain. Dump it out. Write down everything that is in your brain that needs to get done that day. That's like level one of time management, right level 2 is then prioritize that list. Use a system like an ABC 1, 2, 3, color coding highlighters. Whatever you want to do, prioritize that list with urgency and importance. We're identifying the big rocks for your day. All right. Now, if you do that, that's like level 2 of time management. Then at least you go when you start working and you're working on your A's. Then you go to your B's and your C's. Now as a Q here, which is just a quick win for anyone who's asking all right, and then what you could do if you want to really harness and become like the most, you know, advanced time management person to get the most done is then you go and map that time into your calendar or your diary.

So you literally go down the path of like time blocking. Okay, that's going to take me 30 min. I'm going to block it out into my diary, so you can see the plan for the whole day in advance ideally. Try and do the most difficult thing first, because if you've ever heard about eating a green frog. if we procrastinate off our tough things, they carry with us through the day and create more stress. So if we do the hard things first, we usually find that they're not as hard as we thought they were going to be, and they give us a bit more pep in our step for the rest of the day. And ideally, if you do this either at the start of each day, or if you do it the night before, there's a cool part of our brain. That sort of harnesses your subconscious and you'd be much less stressful the day ahead. So you can do that. You can grab a piece of paper. Just try and start your day with planning and prioritizing, maybe some time blocking, too, that will transform how your day runs, because I have a lovely saying in my head. It says if you don't run the day, the day will run. You and those are going to be the days where you feel completely out of control.

Okay, so what have we kind of gone through today? We've looked at the project plan. I feel right. This is the way we embrace our own crap. And we actually start to get in the driver's seat and take control because, as this quote here on the right says, you are the greatest project you'll ever work on. So today, any day is a great day to restart, reset, and refocus, and you can do this as many times as you need. You might practice some of these habits, the wheels might fall off. You might do really well for a couple of weeks, or a couple months, or a couple of days, and then it falls off. That's okay. But you get to choose, hey? I'm not feeling great. I want to restart and refocus, and for me you'll see? Because I'll go cool. I'm going to plan out my week. I'm going to redo my meal prep. I'm going to rebook in my gym sessions like it's a reset refocus. Okay, the You project plan is really trying to focus on creating that growth mindset building that self awareness, making sure you always have that checkpoint to go.

What's in my coffee cup today? What's spilling out? What's it like to be around me, which I think is a very powerful question to ask, has positive impacts in all areas of life. If you can harness that, creating more awareness around your stress, don't ignore your stress signals, find ways in the moment to bring yourself back to calm, and then look at what you need to do on a regular basis, to stay more regulated. Look at your time management practices. I put time with a capital M there. Importantly, because time management isn't actually time management. It's me managing how you're spending your time living with intention, do that life will order and really look at what's going to make you happier in all areas of life. Not just work. And lastly, I want you to try and then really try and create space for reflection, whether it's at the start of the day. How do you want the day to go. How are you feeling whether it's at the end of the day, once a week, sitting down with your partner, with your family, hey? Like? What's working well, what's not? And what do we need to change and improve?

Those 3 questions are actually really powerful for any kind of team meeting as well, instead of just going through stats. Have a chat. What's working? Well, what's not? And what do I need to change and improve? Because, as I said at the start. I really feel like we can change how we show up, right? And we have a more positive outlook. Our coffee cup is full of positive humility, patience, and joy. We're going to be able to provide that better service and have happier clients. And then for any of our business people on the call. We're going to be able to drive more growth from within, because I really think that we're not going to be able to stop the waves from coming, but we can learn to swim like a little surfer there, because I actually think that you can actually not only learn to swim and get through the waves. But you can actually learn to ride the waves of stress and overwhelm that are going to come your way.

So firstly, I would love to hear from everyone in the chat box. What is your number one takeaway from today? If you do nothing else? What was one takeaway or reflection? I'd love to hear in the chatbox and then, if you want to grab the resources, I've got some time management mindset and live audit resources. I'll give you. You can just scan the QR. Code. It'll send an email, and my team will send you a little pack of templates that you can use. And if you want to stay connected with me, if you like what you've heard today, I'm probably most active on Instagram. I put my little Instagram handles there for myself and sidekick. We share lots of tips and insights, and you'll hear all about my joys of getting the kids ready for school in the morning, and I'd love to watch your journey unfold as well as you work on the project. But yeah, I would love to hear as we wrap up. Please jump in the chat box.

Let me know what your main number one kind of takeaway or reflection is, Kylie said. Own your own crap and eat the green frog. Yeah, beautiful. Thank you, Lee. You're so welcome, Amy said. Be aware of what you're thinking, and change it if it's negative. Yep, simple things, just becoming aware reminding us that so many of us are feeling the pressures. You're so welcome, cherie, breathe, Mary. Yes, I know it's annoying, but actually taking a deep breath has a very powerful effect.

Number one email. Don't check emails first.st Yep, it's very hard to do. I'm allowing you to look at your inbox for priorities. You can look at it, but then put your to-do list out, prioritize, plan it out, and Jasmine's also said their daily planning. Get it out, Tina said. Ride the waves, beautiful Kylie! I can see you've popped back on. What's you? Said your takeaway in? There's embracing the crap and eating the frog.

Kylie:

Yeah, totally. Also, I love the yep, blue cars. Once you become aware of them, they probably.

Hermione:

Thank you. Someone had someone messaged me on Instagram. Someone's gonna go and see a blue car. I'm like, Oh, fuck! Hermione was right.

Kylie:

Very, very true, thanks so much. It was absolutely awesome. I loved it was so aligned to everything that we're talking about, or that we're that we stand for at Rise. So, I really loved all of the insights in it. Yeah, ride the waves all the things that everyone's pulling up. It's been fantastic to have you look. And also because it was so, I really want to thank you from the bottom of our hearts for giving us your time today and sharing such a fantastic presentation and great engagement from everybody. So thank you, everybody who's on the call and just to finish off, too, as part of property managers week the Rise Initiative.

We created a property managers playbook. So with a whole lot of sort of tips and tricks or not tricks, but you know, tips and on how to manage some of the things that we deal with regularly as property managers. So I will just quickly share my screen. For those. It's on the Rise website. So it's just on the Rise website. If you go to RiseInitiative.org.au. I'm sorry I don't have a QR code for it. And I've got some, because I've got 59 things going on in regional Adsl, my website. It's not quite showing properly. But we did do a property managers playbook. It talks about using the Realcare app as a property management team and some great tips into managing stress, which also covers a lot of the things adjacent to the things that mine has discussed with us today. So if you're looking for some other resources.

Connect up with Hermione, grab her resources. Also, there's a whole lot of stuff on the Rise Initiative website. Thank you so much, Hermione. It's been absolutely fabulous to have you on the call today and the Wellness Webinar next month is with the amazing Milo, who spoke at the Leadership Conference. She's actually doing a presentation. Not at one o'clock, though. We've got a 10 o'clock presentation, and we're just confirming the title. But that will be the 1st week of September, so we'll be sharing details on that. So thank you, everybody for your time. Thanks again.

Hermione:

Happy man!

Kylie:

Have a great trip.

Hermione:

For our space like it's just, you know, to be able to. For people to have access to this is really amazing. So I wish I had this kind of stuff when I was a property manager. Maybe I wouldn't have burnt out and been told to embrace my crap. Oh, no, I think, getting a child's bicycle. You know that.

Kylie:

Important life.

Hermione:

That as well. I'll message you later. I'll tell you which is possible.

Kylie:

I think it's but I do think it's an important part of life that you actually just need to get taught that probably in your early twenties.

Hermione:

4-year-old. We needed to hear it.

Kylie:

I know people in their sixties who have never been taught it, and probably should have been so.

Kylie:

So thanks everyone so much for joining the call, and we hope to see you next month. Thanks, and we'll talk to you soon. Thanks, everybody. See ya bye.