How to cultivate the principle of effective listening

Here’s a snapshot of how your behaviour can ensure a successful conversation.

Be fully present in the moment

Minimise distractions and focus your attention entirely on the person speaking. This demonstrates you value what they are saying.

Be curious but not intrusive

Approach the conversation with genuine curiosity to understand their experience without judgment. Ask open-ended questions to encourage them to elaborate.

Show empathy

Even if you don’t fully grasp their situation or agree with their interpretation, demonstrate empathy. Use empathetic phrases such as, “It sounds like you’re going through a challenging time”.

Trust is key

Create an environment where they feel safe to be vulnerable, trusting that their vulnerability won’t be used against them. Reassure them around appropriate confidentiality.

You need to be strong

Demonstrate your own inner-strength by remaining calm and grounded if the conversation becomes emotional. This can help the other person feel safer.

Be consistent

In most cases, these should not be one-off conversations. Offer to check-in with them soon, and show you’re always available if they need to talk to you.